Frequently Asked Questions

  • How many destinations does City Expert operate in?

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  • What activities do you offer?

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  • Where can I find your information centres?

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  • How do I know when an activity is available?

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  • Can I choose the time of the activity?

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  • How long is my ticket valid for?

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  • I am not yet sure what I want to do on my trip. Can I book on arrival in my destination?

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  • Are the activities suitable for wheelchair users?

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  • What languages are on offer?

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  • Do bookings need to be paid in advance?

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  • Can I pay by credit card, via bank transfer or with PayPal?

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  • Do I have to print my voucher at home?

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  • I am unable to print my voucher. What should I do?

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  • I haven’t received the confirmation email. What do I do?

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  • Is it possible to change my booking?

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  • Can I cancel my booking?

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  • I have some questions about my booking. Who can I speak to?

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